Enterprise plan

If your project’s needs go beyond the largest public plans — very high pageview volume, a large team, or a mix of caps no ready-made plan covers — you can request an enterprise plan. What you end up with is a private plan: scoped to that project, kept out of the public catalog, with caps and a price agreed from your real needs. The whole cycle — request, offer, acceptance — happens inside the Shahin panel, in the open.

What sets the enterprise plan apart is the kind of work it is. Buying or upgrading a public tier is something you do yourself in seconds; an enterprise plan is a conversation with the Shahin team that takes a few days and ends in a specific offer with an acceptance window. For buying, upgrading and renewing the public tiers, see Subscription & billing.

• A Request an enterprise plan button on the project’s subscription page and on the usage-cap warning. It appears only for projects whose type allows it.
• A short request form: you choose the project and describe what it needs. Ready-made suggestions (such as More than 5 team members on this project or Session retention beyond 90 days) add common needs with one click.
• The live request status at every step: Pending review, Under review, Offer issued and Accepted, plus three terminal states — Cancelled, Expired and Not approved.
• The reason it was not approved, when a request is declined — so you know what has to change for the next one to land.
• A link to the full offer document once it is issued. The subscription page only tells you an offer exists; the price per cycle, the cap for each service, the financial terms and the add-ons all live together on the enterprise-plan page, so there is one place of record.
• The acceptance window on the offer, so you know how long you have to accept.

1. Submit the request from the subscription page or the usage-cap warning. Only a project Owner or Project Admin with a fully verified account (email and mobile) can do this. When submitting, you choose the project and fill in Describe what you need, which is required: which caps your project has outgrown, or an estimate of its usage. You can type it or click the ready-made suggestions under the field. This description reaches the Shahin team with your request and stays on the request record.
2. The Shahin team reviews the request and, after talking through your needs, issues a private plan with agreed caps and price. Track the status on the same page.
3. When the offer is issued you go from the subscription page to the full offer document and read it there. Every offer has a validity window (10 days by default). Caps and price are locked once issued; if the agreement changes, a fresh offer replaces the previous one and the old one can no longer be accepted.
4. Accepting the offer means picking a billing cycle (monthly or yearly) and an invoice is issued. Accepting is not paying: the private subscription activates once that invoice is paid.
5. You can cancel the request any time before accepting; if the window closes, the offer expires and you can submit a new request to get current pricing.