Subscription & billing
The project-based subscription model, buying, upgrading and renewing plans, payment methods, invoices, the enterprise plan, and data status after the period ends.
Updated: Dec 2025
How subscriptions work in Shahin
The unit of subscription in Shahin is the project, not the account: each project has exactly one active subscription, and the plan, usage caps and billing are all defined on that project. With several projects, each can carry its own independent plan — say, the main site on Pro and a test site on Free.
Some plans include a 7-day free trial, usable once per project, to evaluate the services on your own real data before buying.
Buying, upgrading, renewing & cancelling
- Choosing and buying a plan — compare plans by project type and pay monthly or yearly; pre-set discounts (such as yearly savings) are applied to the invoice automatically.
- Upgrading — as you near or hit a plan cap (pageviews, monitored performance pages, session-capture quota, …) you can upgrade instantly from the alert or the subscription page.
- Renewing — you receive reminders before the subscription ends so services see no interruption; with direct debit, automatic renewal is possible too.
- When it ends — an unrenewed project falls back to the free plan automatically, with no data deletion; collected data is preserved and everything is back once you purchase again.
Payment, invoices & direct debit
- Payment methods — online payment with any Shetab bank card, plus organizational payment / bank transfer for dedicated plans.
- History and invoices — every transaction is recorded in the payment history, and an official invoice can be downloaded as a PDF for each payment.
- Direct debit — automatic subscription renewal at each cycle with the user’s authorization; enabling and cancelling it is done only by the project Owner or Project Admin.
Buying, cancelling or upgrading a plan is possible only for the project Owner and Project Admin; Viewers can only see the current plan’s details and status. (More in Team & roles.)
FAQ
No; buying a plan and issuing invoices are managed at the project level. This lets you choose and configure a different subscription plan to match each website’s scale and traffic.
Since a free trial period is available for fully evaluating the features, amounts paid after activating a subscription are non-refundable — except in specific cases of a confirmed, widespread and prolonged technical outage on Shahin’s side.
As you approach or exceed the pageview quota, the necessary warnings are sent to you in the panel and via notifications. You can upgrade to a higher plan or purchase extra capacity to keep traffic recording and data processing running without interruption.
Yes; you can upgrade a project’s plan at any point during the subscription period. The price difference is calculated based on the remaining time and charged to you.
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